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Tangible take-aways to implement tomorrow!
Are you the General Manager? The Owner? Executive Chef? The HR Director? The Marketing Guru? Don’t forget that everyone in your business can benefit from professional development – provide your staff with an opportunity to learn tools and techniques that you need to bring your business to the next level.
With an enhanced focus on education, this year’s CONNECT Food + Drink + Lodging Trade Show will feature even more seminars. Expert speakers will share industry best practices and provide tangible take-away that you can implement immediately. With more hours of educational opportunities scheduled, you are guaranteed to learn something new that can help make a difference in your business!
All sessions will be held on our Seminar Stage in row 800.
11:30 am – Un-chained: Practical Operating Advice for the Independent Restaurateur with Janice Martin
12:30 pm – Beyond Temporary Foreign Workers: Alternative Ways to Find Workers
1:30 pm – Serving up Quality- Improving Customer Experience through Beer
2:15 pm – Where There’s Smoke – How Laws on Medical and Recreational Marijuana Affect the Workplace
3:00 pm – WorkSafe: Preventing Accommodation Workplace Injuries
3:45 pm – Check In Canada: A New Tool for Canadian Hotel Operators
All sessions will be held on our Seminar Stage in row 800 unless otherwise noted.
8:00 am – Trends Breakfast Room 301
10:30 am – Recent and Pending Changes to BC’s Liquor Policies Room 105
10:30 am – Putting Music to Work
11:30 am – Taste, Taste, Taste: 10 Strategies for Menu Development with Christine Couvelier
11:30 am – Liquor Liability: Over Service and What You Need to Know to Avoid Being Sued Room 105
12:30 pm – Serving up Quality- Improving Customer Experience through Beer
1:00 pm – Organic Waste Workshop Room 117
1:30 pm – When Your Palate is Your Guide: Increasing Culinary Tourism in BC with Christine Couvelier
1:45 pm – Check In Canada – A New Tool for Canadian Hotel Operators Room 105/106
2:30 pm – Increasing Your Profits through Technology Adoption
3:00 pm – Back of House Tour – Taking the Green Challenge: Become Sustainable and More Profitable Room 117
3:30 pm – Smart Strategies for Retail Liquor Stores
3:45 pm – Municipal Regional District Taxation Room 105
Janice Martin gives independent restaurant, bar and lounge owners every reason that they should remain proudly un-chained, engaged and inspired to be independent every day. Unlike the support within the corporate model, independent operators are responsible for it all, everyday, in an ever changing landscape.
How do you do it and continue to strive for excellence in all facets of your business? Taking a look at the operator’s accountabilities from a top view and the ability to get down to the nitty gritty is Janice’s area of expertise; and considering the limited time and wide responsibilities of independent owners and managers, looking at the whole picture and making an ACTION plan is key. She’ll leave you with real ideas about how to build a better business: from costing and vendor engagement to managing your human resources.
Since the changes to the Temporary Foreign Worker Program, finding staff through this path has become more restrictive. As labour shortages intensify, where do we find workers for those hard-to-fill positions? What are your options for hiring talent?
Join go2HR – BC’s tourism and hospitality human resource association – and learn about hiring workers from different labour pools. It’s time to think beyond the Temporary Foreign Worker Program.
Over the last 30 years BC beer drinkers have gone from having the option of less than ten breweries, to over 100. A lot of changes have occurred in the beer industry, especially over the last five years, and this change is increasingly reflected in the habits of today’s beer drinker. At a time when public interest in quality beer is high and still rising, it is crucial to ensure you have the right insights to offer the quality that today’s beer drinker craves and enhance your consumer’s beer experience.
Gain first-hand industry expertise on improving customer experience through a focus on the importance of the role varied styles play in a well-composed beer menu, the relevance of proper glassware options, and how to effectively implement the concept of beer and food pairing. As consumers become more discerning than ever, make sure you’re able to keep up with their desires and continue to offer an experience that will make them happy, and keep your business profitable.
The legalization of medical marijuana in British Columbia has left many employers wondering whether they need to modify their employment policies and practices. Many employees now have medical marijuana cards and may arrive work under the influence. Our legal experts will review the current laws, the accessibility of marijuana and how marijuana can effect your workplace – and what you should do to protect your business and your employees.
Travellers prefer to book directly with their hotels. Until now, they could only shop for hotels by searching unwieldy passive listings, using an Online Travel Agency (OTA), or sifting through multiple hotel websites. Now visitors can use Check In Canada to sort custom, date-driven accommodation search results by name and price up to one year in advance, filter by locations, categories and amenities, and preview lodgings on a local area map. You own the relationship with your guest, and now, you can manage that relationship without interference from third party OTAs.
BCHA President Ingrid Jarrett and Bruce Okabe, the founding CEO of Travel Alberta and a former Deputy Minister for Tourism in British Columbia will present everything your accommodation business needs to know about Check In Canada. Bruce and Ingrid will discuss how Check In Canada can deliver a greater ROI compared to OTAs by having guest book directly through your hotel website.
Check In Canada is a consortium of provincial hotel associations from British Columbia to Nova Scotia who are working together to connect guests directly to the hotels and lodging that serve them, reducing the high cost of intermediaries. Check In Canada is owned by these member based organizations, not a private, for profit entity. Its purpose is to enhance the guest experience and drive economic prosperity for the tourism & hospitality industry in Canada.
Industry Trends Breakfast
Monday, October 19 – 8:00 am
For details, click here.
Please join our panel discussion featuring Alliance of Beverage Licensees of BC, the LCLB, the LDB, and industry experts for an update on recent and pending changes to BC’s liquor policies, followed by a discussion of how these changes could impact your business.
Music plays an important role in setting the mood at restaurants, hotels and bars. It has power: it can create excitement or resonate calm. It can boost sales, and make your customers feel at home. Depending on your venue, you may choose live music, DJs, traditional radio or online music options. What happens when you play music in your establishment? Who is impacted by your choices, and who is compensated for their creativity? Come to this session presented by SOCAN and featuring singer/songwriter Nat Jay (www.natjay.com) to learn how you can put music to work for you! Find out how easy it is to become Licensed to Play.
Open your mind to culinary solutions that will make your business run better! Executive Chef, Global Culinary Trendologist and Culinary Executive Christine Couvelier presents an outline of the tastes that will influence the food world in the next 1–5 years. Her Trend Watch Report identifies emerging, developing and existing trends and, in this session, she will share how these can be translated into tastes and successes for new food products or new menus. You will walk away from this session with at least 10 tips and tricks that you can put to use for success in future innovation.
Presenter: Lorne Folick, Founding Partner, Dolden Wallce Folick LLP
Every establishment who sells liquor for profit is exposed to the prospect of getting sued for over serving alcohol to their patrons. Learn the current state of the law – as well as how to avoid being sued. This seminar will also teach you what you need to do if you are faced with a civil lawsuit arising from over service.
Do you have questions about the organics ban?
Are you prepared for enforcement of the ban?
Sysco Vancouver invites you to an exclusive interactive organic waste workshop powered by GreenStep Solutions. Participants will leave the workshop with a clear understanding of the organics ban policy, how to create an organics waste plan, solutions for compliance and ROI for organics waste management. Here is just a taste of what we have lined up:
– Overview of the organic waste policy and enforcement plan from Metro Vancouver.
– How to conduct a waste audit and create your organics waste plan from GreenStep.
– Services and solutions panel discussion featuring unique organics haulers
– Learn more about the Metro Vancouver’s food waste reduction pilot program.
– Learn more about how green tourism can help grow your business.
– Network with a variety of organic waste and sustainable service providers.
– Be introduced to compostable and bio-degradable product solutions available from Sysco
Seating is Limited and only by RSVP | Reserve your spot today! (link to: firstname.lastname@example.org)
Culinary Tourism and the role food and wine play in choosing a travel destination is on the rise with everyone from Boomers to Generation X and Millennials. Join us for a discussion with leaders from the world of food, wine and hospitality in BC on how to drive of these culinary tourism dollars to your business.
Christine Couvelier is a Culinary Executive, an Executive Chef, and a Culinary Trendologist; she educates, teaches and inspires her customers through her consulting company Culinary Concierge. Christine will engage the panelists in a conversation where they can share their best practices, discuss the role of Culinary Tourism in BC and look to what the future holds for travelers wanting a memorable BC taste experience when they visit the West Coast.
The S&P trends show that consumer based businesses that are early adopters of technology consistently outperform those who don’t. The Hospitality industry has typically been lagging behind retail in integrating technology platforms for profit, but that is changing rapidly. This panel presentation will take a look at 3 emerging technologies designed to help restaurants increase profits and simplify their operations.
The green movement is significantly impacting the hospitality industry. Customers, staff, and government regulators are expecting operators to run a sustainable operation. New challenges with regards to garbage and composting are facing operators as of this year. As a result, forward thinking operators are proactively adopting cost effective green strategies that are socially responsible. Join this tour to see adaptable methods of energy and water efficiencies, the switch to non-toxic cleaning chemicals, waste removal, eco-friendly products and innovative green technology that is transforming the industry.
Vancouver Convention Centre is one of Vancouver’s only LEED certified buildings – the highest green standard in the world. Join building experts for a 45 minute tour of the back of house of this unique and cutting edge facility. The greening of the hospitality industry is happening. Don’t be left behind!
With all the changes happening in BC’s liquor industry, it’s no secret that private liquor retailers are facing increased competition and new challenges to their businesses. As government liquor stores introduce refrigeration, late hours, and Sunday openings, it’s vital that private liquor retailers are well positioned to compete in the marketplace.
Join our panel of industry retail experts to learn the best way to organize your store, how to price products properly, drive incremental sales, manage your inventory, ensure you have the right product selection, and maximize profit.
Join Destination BC, and representatives from the Ministry of Finance and the Ministry of Jobs, Tourism, Skills Training and learn about the new MRDT Framework, including program purpose and principles, eligible uses of funds and administration costs, application process and forms, as well as annual reporting requirements. There will be an opportunity for question and answers. Join Destination BC, and representatives from the Ministry of Finance and the Ministry of Jobs, Tourism, Skills Training and learn about the new MRDT Framework, including program purpose and principles, eligible uses of funds and administration costs, application process and forms, as well as annual reporting requirements. There will be an opportunity for question and answers.
o Peter Harrison, Director Co-operative Marketing & Destination Development, Destination British Columbia
o Alison McKay, Manager, Destination Development, Destination British Columbia
o Adrienne Beck, Senior Tourism Development Officer, Tourism Branch – Ministry of Jobs, Tourism, Skills Training
o Rachel Franklin, Tax Policy Analyst, Tax Policy Branch – Ministry of Finance